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By purchasing merchandise on our web site (www.henris.com) or physical store locations it is understood that we do not accept returns, issue exchanges or offer store credits.
All Sales are Final.
Your privacy is important to us. Under no circumstances will henris.com, it employees, affiliates or subsidiaries share your personal information with any third parties for the purpose of marketing or solicitation. Your personal information will be held in the strictest confidence and only used to process your online transaction that you place through our site.
Should you have any questions regarding our policies please contact us prior to making your purchase.
Products shown on this site, unless labeled “out of stock” have at least some size and color combinations
ready to ship immediately. Due to seasonality, size and color availability may be limited.
On the product detail page, please select any size and color to display the exact product availability. If the size
and color that you are looking for are not listed in the drop down boxes, this item is not currently available with
those options. Please see the different availability statuses below.
In Stock: Ready to be Shipped
This label means we have your product in stock and it is ready to be sent. “In stock ready to ship” products
ordered before 9am EST will be shipped the same business day*. Orders placed after 9am EST will be shipped
on the following business day.
Special Order: Will not ship until (date)
Products marked as “Special Order” will be specifically ordered from the manufacturer. Based on the latest
update from the designer, this item will be available to ship on the date provided. Please add shipping time of
your selected shipping method to the date stated to ensure the dress will arrive in time for your event.
Due to Ship: (date)
“Due to Ship” means we have already ordered this dress and are waiting for it to arrive. Based on our latest
update, we expect it to be ready to ship out to you on the date listed. Please add shipping time of your
selected shipping method to the date stated to ensure the dress will arrive in time for your event.
JOVANI Shipping Restrictions:
Per our agreement with JOVANI as an authorized retailer, we are not able to accept orders from or ship JOVANI dresses to the following countries:
Bahrain • Brazil • Canada • France • Germany • Ireland • Israel • Kazakhstan • Kuwait • Libya • Mexico • Moldova • Netherlands • Qatar • Russia • Saudi Arabia • Sweden • Switzerland • U.K. • Ukraine
*Business days are Monday through Friday, not including holidays.
Henri’s Cloud Nine gladly accepts orders and ships to most countries around the globe.
All prices on our website are listed is US dollars.
So we may easily contact you about your order, please make sure to include your full phone number
including the country code.
Please note that your packages may be subject to the customs fees and import duties of the country
to which you have your order shipped and they are not included in our shipping charges.
If you are outside of the USA and Canada, you may contact us at 1.800.952.3560. We are located in
the eastern time zone of the USA and our phone hours are currently Monday, Wednesday, Friday
10am to 9pm, Tuesday, Thursday, Saturday 10am to 6pm.